OTA MANAGEMENT IN SRI LANKA
Online Booking & OTA Management for Hotels in Sri Lanka
Stayboost is an online booking management company in Sri Lanka supporting hotels, boutique hotels and villas. We set up and optimise OTA listings, manage agreed rates and availability, and handle guest messages and review responses as part of revenue management. Choose setup and handover or ongoing support.
ONLINE BOOKING MANAGEMENT, EXPLAINED
Your listings, rates and booking workflows.
Managed together.
An OTA is an online travel agency, such as Booking.com or Agoda. Managing online bookings connects the information guests see with the rates, availability and communication behind each reservation.
01
OTA listings
Create or improve descriptions, amenities, room types, photographs and booking policies on the agreed platforms. You approve accurate property information and retain account ownership.
02
Rates and restrictions
Implement agreed rates, minimum stays and promotions within your approved limits. Review channel costs alongside demand and booking pace.
03
Availability and inventory
Configure agreed channel-manager connections and oversee connected availability. Your team promptly records direct or offline bookings and rooms taken out of service.
04
Reservations and booking workflows
Configure booking conditions and the agreed reservation workflow, including how platform notifications reach your team. Additional reservation administration, amendments, refunds and payment collection are agreed separately.
05
Guest communications
Handle guest questions through the agreed channels during the first setup month and ongoing management. We agree response hours and escalate on-site requests to your team.
06
Review responses
Respond professionally to guest reviews during the first setup month and throughout ongoing management. Your property team handles service recovery and operational issues.
OTA-READY PROPERTY PHOTOGRAPHY
Show guests what
they can book.
LKR 20,000 for 20–50 professionally edited photos. Add drone photography for LKR 20,000; travel is charged separately.
A complete property photo package for villas and boutique hotels, ready to use in your OTA listings.
PLATFORMS AND ACCOUNT OWNERSHIP
Five suitable OTAs.
Your property accounts.
The setup package covers five suitable OTAs, which may include Booking.com, Airbnb, Agoda, Expedia and Trip.com. We confirm the actual platforms after reviewing property fit, account approval and available integrations.
Google Business Profile setup or optimisation is included in addition to the five OTAs. Platform verification and approval remain with the provider. Ongoing management covers the channels agreed in your proposal.
Your staff retain responsibility for check-in, housekeeping, maintenance and the on-site guest experience. We agree the access we need and the decisions requiring your approval.
SETUP AND HANDOVER OR CONTINUING SUPPORT
Who manages bookings
after the first month?
Choose the arrangement that fits your time, knowledge and property team.
01
Setup and handover
Under LKR 100,000 for the agreed launch package. The first month includes revenue management, guest messaging and review responses. Your trained staff then take over daily work, with lifetime technical support for the agreed setup.
02
Ongoing management
Stayboost continues the agreed revenue and OTA work, guest messaging and review responses for 10% of agreed revenue after OTA commissions. The AI pricing subscription is included; channel-manager subscription charges are separate.
Can Stayboost manage Booking.com and Airbnb for my property?
Yes, when those channels and integrations suit your property. We agree listing, pricing, availability and guest communication responsibilities. Your property keeps ownership of its accounts.
Does online booking management include a 24-hour reservations desk?
Response hours, channels and escalation are agreed before work starts. Guest messaging and review responses are included in the first setup month and ongoing management; a 24-hour desk, additional reservation administration and payment collection are not assumed to be included.
Can I keep my current channel manager?
We review its connections and suitability first. Any migration, replacement or extra work is discussed before implementation. Channel-manager subscription charges are separate from ongoing management.
Is OTA management the same as revenue management?
OTA management focuses on the listing and booking-channel work. Revenue management also covers pricing strategy, demand, channel economics and owner reporting. Stayboost connects both under the agreed managed service.
What do you need to review my online bookings?
Send your property location, website or OTA links and the main issue you want to solve. We agree any account access and performance data needed after the initial discussion.
RELATED SUPPORT
Choose the next step for your property.
YOUR PROPERTY. YOUR NEXT STEP.
More time for your guests.
More focus on your revenue.
Tell us where your property is today. We’ll help you choose the right support.
